Terms and Conditions

Service scope, boundaries, and terms of engagement for PALMERA SERVICES FZCO

These Terms and Conditions govern the use of services provided by PALMERA SERVICES FZCO, a professional services company registered in the United Arab Emirates as a Free Zone entity.

Last updated: March 14, 2026

Service Scope and Boundaries

All services provided by PALMERA SERVICES FZCO are delivered within clearly defined scope boundaries. Our services include:

  • IT Infrastructure and Technology Services
  • Transport Consultancy and Advisory Services
  • Commercial Brokerage Services
  • Cybersecurity and IT Governance Advisory

Activities We Do Not Undertake

PALMERA SERVICES FZCO operates strictly as a professional services and advisory firm. We do not engage in the following activities:

We do not provide regulated financial services
We do not hold client funds or assets in custody
We do not act as a payment intermediary
We do not provide investment advice
We do not operate transport or logistics assets
We do not trade goods on our own account

Service Agreements

Scope Definition

All services are provided under written service agreements that clearly define scope, deliverables, timelines, and acceptance criteria. These agreements establish the boundaries of our services and client responsibilities.

Professional Standards

We maintain professional standards appropriate to our service categories and client expectations. Our operations emphasize documentation, transparency, contractual clarity, and responsible service delivery.

Compliance and Governance

Our services are structured to support compliance requirements including data protection, audit readiness, and incident response planning. We align delivery practices with client governance, audit, and compliance requirements.

Jurisdiction and Governing Law

PALMERA SERVICES FZCO is registered in the United Arab Emirates as a Free Zone company. Services are delivered in accordance with UAE regulations and client contractual frameworks.

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Limitation of Liability

PALMERA SERVICES FZCO provides professional services and advisory support. Our liability is limited to the scope of services explicitly defined in written service agreements.

We do not assume ownership of client assets, do not act in a custodial capacity, and do not provide regulated financial services. Clients are responsible for their own business decisions and compliance with applicable regulations.

Questions About These Terms

If you have questions about these Terms and Conditions or require clarification on our service scope and boundaries, please contact us at info@palmeraservices.com